Reviews

Avril,
5.0

09.09.2019

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

I can not put into words how much both myself and my partner enjoyed our stay in the Rochetown Lodge last week. I booked the spa pamper package and wow, its incredible value for money! Communication levels between staff and the customer is brilliant. I only placed my booking and I say 10 minutes later I received a phone call from reception and was diverted to Amy in the spa where she assisted me in picking the suitable treatments for both myself and my partner. Amy was so helpful and really set my standards high for the hotel before I even set one foot in the door. On arrival we were greeted by a friendly lady in reception and we were guided to our room by a member of staff. Cause of how reasonable the offer was, I decided to get us a King room given we were celebrating a very special occasion. The room itself was massive in size, the bed was so comfortable and was lovely how for once we had our own space in bed, that we actually slept through breakfast. My only negative is the lack of lighting in the room for the size of it. Apart from that, everything else was flawless!. The spa was beautiful and so relaxing, we had the extra added luxury that we actually had it to ourselves and it most definitely felt like a little haven. Our masseuse Celine was outstanding, she made our visit comforting especially for my partner who was never at a spa before and now he is ranting and raving about his trip to the spa. Celine was super friendly, helpful and showed genuine care to us both before, during and after our messages. I cant recommend Celine enough, she is a fantastic addition to the team! My back feels amazing since my back massage- thank you so much Celine! Our dinner was extraordinary! I’m still ranting to everyone about how amazing the chicken supreme and peppercorn sauce was!! Compliments to the chef.   I honestly can not fault this hotel, everything was exceptional, amazing value for money, fantastic location, comfortable rooms and super friendly and helpful staff. I cannot recommend this hotel enough and I have told all my family and friends about the incredible time we had in Rochetown Lodge. We will definitely be back very soon. Avril 


Response:

Elizabeth,
5.0

04.09.2019

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Have stayed here a lot over last 7 years .Staff are friendly and very helpfull. Rooms are clean and comfortable .Nice athmosphere in Lounge area .


Response:

Margaret,
4.2

27.08.2019

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

A fantastic hotel to stay in everyone was so friendly and helpful


Response:

Michael,
5.0

04.08.2019

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Excellent staff


Response:

Louise,
5.0

23.07.2019

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Myself and my partner attended an 80th Birthday on Sat 20th July. I really enjoyed my time at the hotel, the staff both in the bar and restaurant were friendly and really helpful. I also enjoyed my meal at the Party, the food was delicious and the portions were very generous . My hotel room was very clean and fresh. No Issues at all lovely Hotel Thank You Louise NI


Response: