RESERVATION TERMS & CONDITIONS
GENERAL CANCELLATION POLICY
Dear friends and guests
Due to the latest Government restrictions, we are beyond disappointed to confirm that when we re-open on Dec 27th, we can only accommodate those staying for essential, non-social and non-tourist purposes. If you are due to arrive for a leisure stay from 27th Dec onwards, we would ask you to please rebook your stay via the website or travel agent you booked with. You can also email the hotel directly. We look forward to welcoming our leisure guests back from January 12th when hopefully restrictions will be lifted. We would like to thank you for your continued support and wish you a safe and peaceful Christmas.
Cancellations can only be made by phoning or faxing us directly. You should save the cancellation confirmation number you receive.
Cancellations and amendments are permitted for individual reservations up to 12pm on the day prior to arrival. In the event of late cancellation or non-arrival your credit card will be charged for one night's accommodation for each room reserved.
Advance Purchase Rates
For all Advance Purchase Rate reservations, the room rate for the full duration of the stay and any pre-booked amenities (eg champagne on arrival or extra meals) is charged in full at time of reservation. If you cancel for any reason, attempt to modify this reservation, or do not arrive on your specified check-in date, your payment is non-refundable.
Terms & Conditions of Reservation
GENERAL CANCELLATION POLICY
Should there be any changes or in the event that you need to cancel your booking please let us know by contacting the hotel directly. We would advise that you take note of your unique cancellation confirmation number that you receive.
If your booking is made through a third party website you will have to contact that company directly to cancel or amend your booking as we here at the property would not be permitted to make any changes or cancellations to third party bookings.
Please ensure to always check your booking cancellation policy as non-refundable and non-transferable bookings cannot be changed, amended or cancelled by the hotel.
Cancellations and amendments are permitted for individual reservations up to 12 pm the day prior to arrival. In the event of late cancellation or non-arrival, your credit card will be charged for one night's accommodation for each room reserved.
Advance Purchase & Prepaid Rates
For all Advance Purchase and Prepaid Rate reservations, the room rate for the full duration of the stay and any pre-booked amenities (e.g. champagne on arrival or extra meals) is charged in full at time of reservation. If you cancel for any reason, attempt to modify this reservation, or do not arrive on your specified check-in date, your payment is non-refundable.
For group bookings of 5 rooms or more, the below policy applies:
- 50% booking deposit is required within 24 hours of the booking
- A valid credit card is required and a pre-authorisation will be processed at the time of booking to the value of 50% of the booking
- Booking will be cancelled without notice if the credit card is invalid while processing pre-authorisation
- Full payment is required within 48 hours of arrival otherwise the outstanding balance of rooms will be released without notice
- A valid credit card must be presented for each room in the name of the guest staying in the room upon check-in, failure to adhere to this, the booking will be cancelled and deposit will be non-refundable
- Our group booking policies applies to all bookings regardless booked via official hotel website or third party websites
Pre-Booked Amenities/Package Elements
Charges will apply for all additional amenities pre-booked with the reservation even if they are not taken (eg breakfast, wine, early-arrival, late check-out). Any unused amenities/package elements are non-transferable and non-refundable.
Cancellation Following Non-Arrival
If you have not checked-in or contacted the hotel by phone to reconfirm that you still intend to arrive before 8 am the morning after your confirmed arrival date we will assume your reservation is cancelled and you will be charged the fees as above.
RATE RULES & RESTRICTIONS
At check-in, the front desk will verify your departure date. Rates quoted are based on check-in date and length of stay. Should you choose to depart early price may be subject to change.
Guests who have guaranteed their reservations with a credit card will be asked for pre-authorisation on arrival. Guests paying cash or debit card will be asked for full prepayment of the balance on arrival and may be asked for a further deposit for charging facilities. Photo ID required.
While every effort has been made to ensure the accuracy of all material on this website the hotel does not accept direct, indirect or consequential liability for loss or damage due any errors or omissions.